FAQ

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the delivery status directly on the carrier’s website. Alternatively, you can visit our Track Your Order page on our website to easily monitor your order's progress.

Yes, we offer returns and exchanges within 14 days of receiving your product. The item must be in its original condition, unused, and in the original packaging. To initiate a return or exchange, please contact our customer support.

Orders are processed within 24 hours and are typically delivered within 24 to 48 hours in Portugal, 3 to 5 days in the rest of Europe, and 5 to 7 days in the rest of the world.

Our support team is readily available to assist you. For any inquiries, please contact us at support@singluxe.com.

Yes, we do offer international shipping. Shipping fees and delivery times vary depending on your location. Please refer to our Shipping Policy for more details.

Yes, you can modify or cancel your order as long as you contact us promptly after placing it. Please reach out to our customer support team via email at support@singluxe.com as soon as possible, and we will do our best to assist you.

We are sorry if you received a damaged or defective item. Please contact our customer support team within 14 days of receiving the product, and we will assist you with a return, exchange, or refund.

Yes, we offer various discount campaigns for those who follow us on social media! Be sure to stay connected with us on platforms like Instagram, TikTok, and Youtube to get the latest updates on exclusive offers, promotions, and special deals.

Yes, we welcome customer reviews! Every product page has a dedicated "Reviews" section where you can leave a comment and even upload a photo or video. You can also share your feedback by contacting us via email at support@singluxe.com or through our social media channels. Your review helps us improve and assists other customers in making informed decisions.